1. Overview
At Asha Saree Center, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we are here to help.
2. Exchange Policy
Eligibility for Exchange:
- Items must be in their original condition, unworn, unwashed, and with all original tags attached.
- Items must be exchanged within 15 days from the date of purchase.
- Sale items, custom-made items, and personalized products are not eligible for exchange.
Process for Exchange:
- Contact our customer service team at aashaazi@gmail.com or 9891289634 to initiate the exchange process.
- Provide your order number and details of the item you wish to exchange.
- Once your exchange request is approved, send the item to the following address:
Asha Saree Center
No-4 Shop at GF, KH No-136/22 Jai Vihar, 25 Futta Road, Sunday Market, Najafgarh, New Delhi-110043 - You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
- Once we receive the returned item, we will inspect it and notify you of the status of your exchange. If approved, we will process the exchange and send you the new item.
3. Refund Policy
Eligibility for Refund:
- Items must be in their original condition, unworn, unwashed, and with all original tags attached.
- Items must be returned within 15 days from the date of purchase.
- Sale items, custom-made items, and personalized products are not eligible for refunds.
Process for Refund:
- Contact our customer service team at aashaazi@gmail.com or 9891289634, to initiate the refund process.
- Provide your order number and details of the item you wish to return.
- Once your return request is approved, send the item to the following address:
Asha Saree Center
H No-4 Shop at GF, KH No-136/22 Jai Vihar, 25 Futta Road, Sunday Market, Najafgarh, New Delhi-110043 - You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
- Once we receive the returned item, we will inspect it and notify you of the status of your refund. If approved, we will process the refund to your original method of payment within [Insert Number] days.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at aashaazi@gmail.com or 9891289634. Provide your order number and details of the damaged item. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.
5. Contact Us
If you have any questions or concerns about our Exchange & Refund Policy, please contact us at:
Asha Saree CenterH No-4 Shop at GF, KH No-136/22 Jai Vihar, 25 Futta Road, Sunday Market, Najafgarh, New Delhi-110043
Email: aashaazi@gmail.com
Phone: 9891289634